Privacy Policy

Last Updated: March 9, 2026

Information We Collect

When you interact with a plumbing business using Valvos, we may collect the following types of information:

Contact Information

• Phone Number: Used to send and receive SMS messages
• Name: Provided by you or the plumbing business to personalize communications
• Email Address: If provided, for service confirmations or receipts

Service Information

• Service Request Details: Description of plumbing issues, service type requested, and property information
• Appointment Information: Scheduled appointment dates, times, and locations
• Service History: Records of completed services for reference and follow-up

Communication Data

• Message Content: SMS conversations between you and the plumbing business
• Call Logs: Basic metadata about missed calls (timestamp, duration) to trigger automated responses
• Feedback and Reviews: Your responses to service quality questions

How We Use Your Information

We use the information we collect exclusively to facilitate communication and service delivery between you and your plumbing service provider:

• Automated Response: Send immediate SMS replies when you call and the business is unavailable
• Appointment Management: Send reminders and confirmations for scheduled services
• Service Follow-up: Request feedback after service completion to help businesses improve
• Quote Handling: Manage quote requests and communicate pricing information
• Customer Support: Respond to your questions and resolve service issues
• Service Improvement: Analyze aggregate data (anonymized) to improve our platform performance

How We Share Your Information

With Your Plumbing Service Provider: All information you provide is shared with the specific plumbing business you contacted. They use this information to serve you and manage their customer relationships.

We Do NOT Share Your Information:

• With other businesses for marketing purposes
• With advertisers or data brokers
• For purposes unrelated to your service request

Legal Requirements: We may disclose information if required by law, court order, or to protect the rights, property, or safety of Valvos, our users, or others.

Data Retention

We retain your information for as long as necessary to provide services and fulfill the purposes outlined in this policy:

• Active Customer Data: Retained while you maintain an active relationship with the plumbing business
• Service History: Kept for up to 3 years to support warranty claims, service callbacks, and business records
• Communication Logs: SMS message history retained for 1 year for customer support and dispute resolution
• After Opt-Out: If you opt out of communications (text STOP), your phone number is immediately placed on a do-not-contact list and no further messages are sent. Historical service records may be retained for business record-keeping purposes.

Data Security

We implement industry-standard security measures to protect your personal information:

• Encrypted data transmission (HTTPS/TLS)
• Secure cloud infrastructure with access controls
• Regular security audits and updates
• Limited employee access to personal data on a need-to-know basis

While we take reasonable precautions to protect your information, no electronic system is 100% secure. We cannot guarantee absolute security but commit to promptly addressing any security incidents.

Your Rights and Choices

You have the following rights regarding your personal information:

• Opt Out: Text STOP to any Valvos message to immediately stop receiving SMS communications
• Access Your Data: Request a copy of the personal information we have about you
• Correction: Request corrections to inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal record-keeping requirements)
• Data Portability: Request your data in a machine-readable format

To exercise these rights, contact us at privacy@valvos.io.

Third-Party Services

Valvos uses trusted third-party service providers to operate our platform:

• SMS Delivery: Twilio or similar carriers for message delivery
• Cloud Hosting: Secure data centers for application hosting
• Analytics: Aggregated usage analytics to improve service quality

These providers are contractually obligated to protect your data and use it only for the services they provide to Valvos. They may not use your information for their own purposes.

Children's Privacy

Valvos is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a minor, please contact us immediately at privacy@valvos.io.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other operational needs. Material changes will be communicated via:

• Posting the updated policy on this page with a new "Last Updated" date
• Email or SMS notification for significant changes (if you have an active service relationship)

Continued use of Valvos services after changes indicates acceptance of the updated policy.

Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:

• Email: privacy@valvos.io
• Support: support@valvos.io
• Mail: Valvos, Privacy Inquiries, Phoenix, AZ

We will respond to privacy-related inquiries within 30 days.

California Privacy Rights

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

• Right to know what personal information is collected, used, shared, or sold
• Right to delete personal information (subject to exceptions)
• Right to opt-out of the sale of personal information (Note: Valvos does not sell personal information)
• Right to non-discrimination for exercising CCPA rights

To exercise your CCPA rights, contact us at privacy@valvos.io with "California Privacy Request" in the subject line.